State Farm® Insurance Agent Brett Twitty

"I originally left a glowing review because the team was friendly and responsive during initial conversations. Unfortunately, my actual experience when filing a claim has been very different. After a not-at-fault accident, I was left underinsured and responsible for $3,300 in out-of-pocket repairs. Despite assurances and coverage I thought I had, the policy fell short when it truly mattered. I’m now seeking legal advice and feel compelled to revise my review so others can make informed decisions. I hope this feedback helps improve transparency and prevents future disappointments."

"Amazing customer service and price"

"The staff at Brett Twitty- State Farm Insurance Agency are outstanding. I dealt with Riley Wells who was outstanding. I called the office to replace a vehicle in that I bought a new vehicle. Riley was extremely helpful, professional and had a great sense of humor. In a matter of minutes Riley took care of everything and my new vehicle was fully insured. I have been dealing with this insurance company for over 30 years and the entire staff are very knowledgeable and friendly. Highly recommend👍🏽👍🏽👍🏽👍🏽"

"Riley assisted me, and was VERY helpful. Gave me all information, such as if prices change, or if I need to update any info, ALL without me even asking. Went above and beyond."

"Very pleasant and easy to work with. Cost was very competitive far a major insurance institution. The process was quick and easy to insure my vehicle. Thank you Jami"

"I worked with Jami to Quote Home, Auto, and Umbrella insurance, She was very knowledgeable, detailed, and friendly. Quotes were competitive and complete. I have now switched to State Farm with Brett Twitty - State Farm Insurance Agent."

"I am very pleased with the professional service I have received from Brett Twitty. They are cordial and easy to do business with."

"Brett and Jami have done a phenomenal job helping me transition from GEICO who were not helpful whatsoever after I was involved in a car accident that was not my fault. Brett picked up immediately and was able to get me all set up with my car insurance. Jami did an amazing job with follow up and went above and beyond to help with a claim that didn’t even go through stare farm since I had switched over post accident. Highly recommend this team!!"

"Kim was very helpful in the process of switching insurance companies. Even though my rates were reduced by $100, Kim made sure my coverage on my new State Farm policy matched my coverage with my previous company and explained everything to me in non-insurance language so I could understand, haha. She took care of everything on her side and followed up with me to ensure I had signed my policy into effect. She answered all the questions I had with ease. I highly recommend reaching out and asking for Kim!"

"Jami Hanson was great answering any questions and quick responses. Great service overall!"

"Super great customer service. Riley was professional, extremely helpful, and quick to respond whenever I had questions. Would definitely recommend!"

"Jami was very friendly and helpful. Helped me navigate all the information so we could accurately compare our insurance premiums. Made it very easy and clear-we saved with State Farm after being with our previous insurance for over 20 years!"

"Everyone at this office is so polite and helpful! I especially love working with Amanda! She is always happy to help and is great at clarifying confusing insurance questions!"

"They are good professionals who know their job.Thank you girls👍🏻😘"

"We have been with Twitty Insurance for Auto/Home/Umbrella Insurance for the last 2+ years. The team at Twitty is extremely professional and responsive. Irrespective of who I am working with, on my request or query, the team member is able to handle my request promptly - including claim processing, changes to insurance, mobile app support and myriad of other things. I strongly recommend Twitty for your insurance needs."

"We had the privilege having Amanda Glover for our auto, life and home owner insurances. Amanda took the time to get all the information we needed and answered of all our questions. She gave us all the information we needed to make the best decision. We enjoyed working with her. We highly recommend her for her sincere service. Thank you so much. - Sosamma John"

"Riley has been so helpful answering my questions and very professional. Thank you for all your help."

"I was recently married and both my husband and I had policies with State Farm; however we each had our own agents. In an effort to simplify things, we wanted to combine all policies under one agency. Jill from Brett Twitty's office worked with us to make the change. She was professional, prompt and knowledgeable. We are extremely confident that Brett and staff will handle all of our insurance needs!"

"Riley has helped me with auto and now home insurance. He is knowledgeable and thorough and a delight to work with. He is a good man and employee."

"Awesome customer service, quick, easy.."

"If you're looking for an insurance agent, I highly recommend Riley Wells. His knowledge of the products, attention to detail and responsiveness are all top-notch. I have called him many times with questions and he has always called be back promptly. He is also patient. I have never felt rushed. If he does not immediately know an answer to a question, he finds out and calls you back later. 5 stars across the board!!"

"Wonderful team, always there to help!"

"Following a car accident the staff at Twitty State Farm were helpful, knowledgeable, and kind. Brett and his staff went the extra mile to make sure all our concerns and questions were addressed and helped us through a rough ordeal."

"I enjoy having automobile insurance coverage and homeowners insurance coverage through Brett Twitty State Farm Insurance for many years now. Today I had four questions and Riley listened to me patiently then answed them quickly and thoroughly ! This office is very professional."

"Kim Bruns is an outstanding insurance agent who goes above and beyond to provide exceptional service. Her deep knowledge of the insurance industry, coupled with her genuine care for her clients, ensures that you receive the best coverage tailored to your needs. Kim's attention to detail, responsiveness, and willingness to explain complex policies in an understandable way make working with her a pleasure. She consistently demonstrates professionalism and dedication, making her a trusted advisor for all my insurance needs. I highly recommend Kim Bruns for her exemplary service and expertise."